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Returns & Exchanges
What is your return and exchange policy?
If you are within the US, we accept returns or exchanges within 30 days of order date. To view our full returns policy, or initiate a return or exchange, visit our returns portal.
International orders are final sale and cannot be returned or exchanged.
05.20.2025
How do I make a return or exchange?
To initiate a return or exchange within 30 days of purchase, please visit our returns portal.
Please note that it may take up to 7 business days to process your return after it arrives at our facility.
05.20.2025
Are international orders eligible for return or exchange?
No. All international orders are final sale and cannot be returned or exchanged.
05.20.2025
What should I do if I received a defective product?
If you feel the item you received is defective, please send a photo of the item and a brief explanation of the defect to help@happbrand.com so we can look into it right away.
05.20.2025
Do I have to return promo accessories if I return the bag?
Yes, if you wish to return a bag purchased during a promo you must return the accessories that were received along with the bag to receive a full refund (including, but not limited to, the change pad, pouf charm, clip-on pouch, dust bag)
The full retail
05.20.2025